FAQ

Absolutely! Protecting the privacy of our customers is our number one priority. Spectrum Labs is committed to providing a confidential online experience for all customers.

Your personal information is contained behind secured networks that are only used to ensure all orders are processed appropriately and that items arrive at your door in the quickest manner possible. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.

We implement a variety of security measures when a user places an order to maintain the safety of your personal information. All transactions are processed through a gateway provider and are not stored or processed on our servers.

Your body temperature is 98^oF. The goal is to get it as close to your body temperature as possible. You want the temperature strip to have the green dot between 94 and 100 degrees.

We recommend heating the product for 10 seconds in the microwave, then attaching the heating pad and keeping the product against your body to keep the heat. This should help to keep it at the optimal temperature for an extended period.

More than likely, the product is over 100-degrees. If the bottle feels warmer than your skin, you need to allow the product to cool; like a cup of coffee. If the heating pad is attached, remove the pad. It is hard to say exactly how long it will take to cool down, as the overheated temperature is unknown. Just be patient. When you see blue at the 100-degree mark, that indicates that the temperature strip is activating, and shortly after that, the green dot will appear.

Yes! Simply attach the hand warmer to the bottle (opposite side of the temperature strip) at least 1 hour before use. Be sure to shake the bottle before and after heating, and before use.

Yes, if your product remains unused, it can be reheated repeatedly as needed. Quick Fix^® does not expire for at least 2 years after the production date.

The batch code can be found on the bottle or at the top of the instruction sheet inserted in the carton. Use our Batch Validator with your batch code to verify your batch has not expired. Please note that any Quick Fix® products with a formula code BELOW 6.2 are now expired. (Note: we do not ship products to the following states – KY, UT, and NJ).

Formula codes are found at the bottom of the box below the content description. Our current formula is 6.3. Enter your batch number in our Batch Validator to confirm your product is valid and will provide optimal performance.

Yes, you can mix 2 Quick Fixes, as long as they are from the same batch. Enter your batch number into the Batch Validator to confirm your product is valid and will provide optimal performance.

No, doing so may contaminate the product and impact desired results.

Spectrum Labs shipping options (via FedEx services) are all completed by air to get our products to you faster! Spectrum Labs Shipping options include:

One Rate Express Saver (3rd day air by 8:00 pm)

Standard Overnight: (next day air by 8:00 pm)

Priority Overnight: (next day air by 10:30 am)

• All orders placed after 4:30 PM EST will not be shipped until the next business day. If you order an overnight order on Friday before 4:30 pm EST, you will not receive your shipment until Monday. If you order on Saturday or Sunday, it will not ship until Monday.  If Monday is a federal holiday, your package will arrive on the next business day. Our vendor shipper does not deliver on weekends or holidays. Express delivery time (on the 2nd Day and Overnight) does not include order dates, holidays, or weekends.

Get FREE SHIPPING when your orders are $69 or more. This free shipping promotion only applies to the one rate express saver and cannot be applied to rushed deliveries.

Spectrum Labs does not refund purchases, but we will exchange any unused, expired Spectrum Labs product for another Spectrum Labs product of equal or lesser value if it has not expired for longer than one calendar year.

Send the unused, expired product in its original packaging to:

Quick Fix
400 S. 4th Street, Suite 500
Las Vegas, Nevada, 89101
Att: Exchange Department

Please allow 2 to 4 weeks for the exchange to be processed and returned.

Please note: For Quick Fix®, the consumer must return the ENTIRE, complete product package (including box and instructions), or exchanges will not be made.

*Note: We do not ship to or exchange products in the following states: KY, UT, and NJ

Spectrum Labs does not exchange products purchased at wholesale pricing.

You can place your order through our online ordering system. You can also call us toll-free at 800-721-1414 and speak with a Customer Service Representative. Our customer service department operates Monday – Friday, 8 am – 5 pm EST.

No, we do not require signatures on overnight, 2nd day, or orders exceeding a $100 value.